Testimonials

Truckmasters Reviews

    
 

Hear What Our Customers Have to Say

"No Pressure "

I want to THANK everyone at Truckmasters for everything. I came to the dealership and had the pleasure of looking around for trucks with Sebastian. He spend all day looking for the exact truck I wanted. I'm very picky and Sebastian never once pressured me into a truck I did not want. After looking for several hours I found the perfect truck. The price was not where I wanted it and Sebastian and the Sales Department never gave up trying to get the right price I wanted. They nailed and even surpassed it. Even when it came to the extended warranty Joe gave me a discount price. I will for sure keep going to Truckmasters....not only for the vehicles, but because the Employees were AWESOME!!!! Thank you again.....Jason.
Jason Brennan

"Thank you!"

My husband & I were extremely pleased with the professional and exemplary service we received when buying our 2010 Dodge Ram 3500! We were fortunate to have a salesman who was considerate, knowledgeable, accommodating to our needs, with integrity and honesty! Thank you Anthony for all your tome, patience, and assistance! We took your whole day and you never pushed or seemed impatient with us! We feel we were blessed by you and that we now consider you a friend! We also thank our comrade AF veteran- Mike, who patiently and considerately helped us with a wonderful deal so our purchase soon became a reality! Thank you for your sincerity and assisting us so thoughtfully. And a big thanks to Nataly, whose personality was a joy and who assisted with the financing with professionalism, making it so effortless for us! We sincerely appreciate all of you -you work professionally together and it was truly a very positive experience. We are definitely not new to vehicle purchasing at our age but this was one of our best experiences for us! We love our truck! We will be honored to refer your business to everyone, as they admire our truck. Sincerely, Barry & Donna Witherow
Donna Lyn Witherow

"Quality and Trust"

I normally try to buy directly from individuals because I hate the dealership pressure and the higher prices. TruckMasters is different. I purchased my 2007 GMC 3500 dually from them last Wednesday. Here is how they surpassed my expectations. I went online and after checking other sources for trucks, I visited their website.They had 400 trucks to choose from. I found exactly what I wanted. I filled out a pre-qualification application giving basic financial information. Phil called me and asked me to come down to look. I did not want to be pressured so I gave Phil a little bit of a hard time. I wanted to know that before I drove 25 miles to the Bell location that it was going to be worth my time. The next day I drove to one of the 4 dealerships owned by two families and I worked with Alex. Alex very nice and really wanted me to find the right truck. I had expressed an interest in the GMC. Most sales people would immediately jump on that to close the sale. Alex was different, he wanted to show me all the trucks I was interested in. We looked at 5 or 6 before we decided we should really concentrate on the the GMC. The part about higher prices is true, I did pay more than I would have if I was buying from an individual. I am happy I did. Here is why. After I went home with my truck, I found that the sun roof did not work correctly and that the trailer brakes did not function. I called Scott the manager who I negotiated the price of the truck with and closed the deal. I let him know what was wrong, it would have been easy for him to say that I knew that I bought the truck "as is" no warranty. Instead, he worked with the repair staff to get me scheduled to see if they could fix it. Bill the service manager got me right in. No waiting! They had actually arranged to have a sub-contractor they work with to be there and had the parts and fixed it within 4 hours. They also found that the aftermarket trailer brake controller was installed incorrectly and that it should be removed. Bill really knew his business and had a great crew to do superior work on any of the trucks they sell. TJ another manager, also helped by giving me a loaner truck to drive while the service staff was fixing my truck. So my wife and I did not have to sit around the dealership. Very thoughtful. Later in the day Deborah called me to let me know the my truck was finished. It was fixed right. Here is a quote from Zig Ziggler. " I would rather apologize for price once, than many times for poor quality". So did I really pay more? All in all, Phil, Scott, Alex, Natalie, Bill, TJ and Deborah all worked together to give me a superior buying experience. As long as I live in the Phoenix area I will not buy any trucks from anyone else! I would recommend them to my closest friends. David A.
David Amberson

"Love My Truck"

Terry was quick to respond to our on line inquiry. Willing to hold the truck while we drove up from Tucson. Mike took over when we got there and no pressure, gave us plenty of time to look over the vehicle and test drive it. Even found us dirt to check the 4WD! Willing to stay late and of course there was the offer/counter offer part, but even then they were willing to work with us till we reached an agreement & still no pressure there either. Finance Manager, Nately, was quick, knowledgeable, friendly, and stopped to answer all questions as they arose. In the end - it was a pleasant, satisfactory buying experience and would recommend them to our friends. Lois & Leeann
Lois Shoaf

"Honesty"

My fiancé has been working with Andrew for 2 months now looking for the "PERFECT" truck and I have to give it to Andrew, he is a patient man. He never stopped looking for every detail my fiancé wanted. And he was very particular. He has been very honest from the beginning about all the numbers. We drove out an hour and forty minutes in hopes to get into his dream truck. Andrew made it happen. Never forcing us into anything we didn't want. Totally on top of finding us something in our price range. And today we are getting to leave with a dream truck. Huge shout out to Shane the sales manger. He really worked with us and also was very honest and broke everything down to us. Wasn't trying to just "get a sale." Explained every option to us and helped us into a vehicle that my fiancé has been raving about. Highly recommend working with these guys. If your looking for a truck this is the spot! Tons of options and have the heart to really get you into what you want. Thanks again Shane and Andrew.
Tanasia Heath

"Thank you Shane and Truckmasters!"

Found TruckMasters on line, from my first request Shane Dorn took care of me. Answered all my questions, and waited at the door for my husband and I to arrive. Excellent service and a very friendly place. Found my truck, purchased it and drove home. Shane followed up next day to make sure everything was going great. We came all the way from Chino Valley because the price, and what we got as excellent. Thanks very one, especially Shane for great experience we received!
Candie Hall

"Can't Thank You Enough For Being So Nice!"

Thanks for being so kind and working so hard getting us a good deal when we purchased first the red truck and then the gray truck. We are very happy with it and will send any friends we have that need a truck your way!

Thanks again,

D & D
Dave & Diana

"Thank You Truckmasters!"

Dear Truckmasters Management,

About a month ago we stopped in at your Bell Road location to look at trucks. We were actually on our way back home to Prescott after being lied to at another dealership. While we were at Truckmasters we met Mike and Larry. They were totally upfront and honest with us. We told them that we were rediculosily upside down on a Tahoe that we didnt want, and we let them know that we wanted a truck. Mike ran our credit and said that it wasn't bad, but because of our negative equity on the Tahoe it would be difficult to get us to the payment we wanted. Mike asked us to give him a little bit of time and he would see what he could do.

I told Mike that I really wanted a 2 or 4 door white Chevy 4x4. I don't know how, but Truckmasters was able to find a 2003 white 4-door Chevy 4x4 for me at a local auto auction. Much to my suprise it was a 2500! Mike called and asked me to come down to the Indian School location to see the vehicle. He showed me the truck, and it was exactly what I had described to him. Mike then worked out a payment that was ok with us, and told us to leave the truck with him so he could have some things fixed. Truckmasters put almost new tires on it, fixed a missing inner fender wall, replaced a missing cover on the tail gate, and changed all of the fluids in the engine and transmission. When Mike called us he let us know that the truck was ready and that he got us a lower payment! We came in and Mike introduced us to Ron your Service Manager. Ron gave us his card and told me that the speedometer had froze and to call him to make arrangements for him to look at it. I brought the truck back to Ron and told him that the check engine light was on and that it shakes when breaking.

Ron took my truck and put new breaks on it, a new speedometer, and replaced both knock sensors. This work was done within two days!

After we bought our truck from Truckmasters, we were treated just as good as if we were potential buyers. We give a very greatful and extended THANK YOU to all of you at Truckmasters. From now on we will always buy from Truckmasters. You have a great staff and should be very proud. Thank you again Mike and Ron, you've been great!

Thank You,

Dave & Aurelia, Prescott, AZ

"Thank You To Larry Martin!"

Larry Martin,

Thank you so much for all of your help!

We sure will enjoy the truck!

We wish you the best and we enjoyed working with you!

Thanks Again,

Sandy & Ronnie Sedberry

Sandy & Ronnie Sedberry

"A Special Thanks From California!!"


We just want to thank Dustin for a great experience with the purchase of our 2004 Dodge RAM 2500 Heavy Duty with the HO Cummins Diesel. What a great dealership. Family owned with a great family feel. They truly care about the customer. Dustin returned no less than 15 calls to answer different questions that we had. What patience. Again, thank you Dustin and Truckmasters!!! We'd buy from you guys and gals any time! Please feel free to post this on your "customer feedback" section of your website.

Todd and Yvonne Kliewer

Contact

Hours

  • Monday 8:00am - 7:00pm
  • Tuesday 8:00am - 7:00pm
  • Wednesday 8:00am - 7:00pm
  • Thursday 8:00am - 7:00pm
  • Friday 8:00am - 7:00pm
  • Saturday 8:00am - 6:00pm
  • Sunday Closed